NewPet works with several carriers to guarantee the delivery of orders.

You can check the location of your order in real time, using the tracking code on the carrier's page.

After the order has been shipped, tracking is available in the order details in your customer area or in the shipping confirmation email. Just search for the tracking code on the carrier's page to track the order.

VASP

The VASP carrier delivers to mainland Portugal, delivering within 48 hours - working days - after sending the order.

VASP has KIOS points available, parcel pick-up points close to your home. Only orders under 15kg can be picked up at KIOS points.
Discover all the advantages of using KIOS stores here .
Discover all available KIOS points here .

It is also through VASP that we ship to the Azores and Madeira islands , with sea shipping taking around 10 working days.

 

Correos Express

The carrier Correos Express makes deliveries in mainland Portugal, delivering within 48 hours - working days - after sending the order.

We also ship to Spain via Correos Express , with deliveries being made within 72 hours, on business days.

 

DPD

The carrier DPD makes deliveries in mainland Portugal, delivering within 48 hours - working days - after sending the order.

DPD also has collection points available near your home. Only orders under 15kg can be picked up at these pick-up points.
Discover all the advantages of using lifting points here .
Discover all available DPD pick-up points here .

We also ship through DPD up to 20kg to several countries in Europe.

Country	Estimated delivery
Germany	Up to 3 business days
Austria	Up to 4 business days
Belgium	Up to 3 business days
Bosnia	Up to 10 business days
Bulgaria	Up to 5 business days
Croatia	Up to 6 business days
Denmark	Up to 4 business days
Slovakia	Up to 4 business days
Slovenia	Up to 3 business days
Estonia	Up to 6 business days
Finland	Up to 5 business days
France	Up to 2 business days
Greece	Up to 8 business days
Hungary	Up to 4 business days
Ireland	Up to 4 business days
Iceland	Up to 6 business days
Italy	Up to 3 business days
Latvia	Up to 5 business days
Lithuania	Up to 5 business days
Luxembourg	Up to 3 business days
Monaco	Up to 2 business days
Norway	Up to 5 business days
Netherlands	Up to 3 business days
Poland	Up to 4 business days
UK	Up to 3 business days
Czech Republic	Up to 4 business days
Romania	Up to 4 business days
Serbia	Up to 10 business days
Sweden	Up to 4 business days
Switzerland	Up to 4 business days

 

 

If you have questions about the delivery of your order, please contact us by creating a Support Request in your Customer Area , indicating the order number.

If you prefer, we are also available by cell phone , WhatsApp , email or form .

We will respond as quickly as possible!